Accessibility services

Various facilities and design features are provided to enable visitors with physical disabilities to freely and comfortably enjoy their time at Roppongi Hills.

Wheelchair-accessible elevators and escalators

Wheelchair-accessible elevators and escalators are provided to ensure that wheelchair users can enjoy their visit with peace of mind.

Wheelchair-accessible elevators

These elevators have handrails, mirrors, and information in Braille so that wheelchair users and visually impaired customers can use them.

  • Some elevators do not have Braille information.

Wheelchair-accessible escalators

The escalator that connects the 2nd floor of the West Walk (south side) with Roppongi Keyakizaka Dori can be used by persons in wheelchairs as-is. When using it, please push the side button to call a member of the staff.

Inquiry service for customers with hearing or speech disabilities (message board)

Message boards are provided for customers with hearing or speech disabilities to enable them to communicate smoothly in writing.

Installation location Mori Tower General Information ( Roppongi Hills Mori Tower 2F)
Usage notes and requests
  • Depending on the content or reception hours, it may take time to respond.
  • Depending on the content, it may be unable to answer.
  • Please fill in the details of the inquiry as much as possible.
  • Please check the website of Roppongi Hills before contacting us.
  • We will properly and strictly manage the handling of personal information provided by customers.
お問い合わせ

We will guide you by facsimile for customers with disabilities and ears. Please also use our inquiry form.

FAX: 03-6406-6636

Program for handicapped people

Roppongi Hills , we offer a service that enables visitors with disabilities and parents and children to enjoy facilities.

Mori Art Museum

At the 53F Mori Art Museum, for each exhibition, various programs such as "sign language tour", "art viewed with ears and hands (view with disabilities visually impaired)", "art at otako" Prepared. Please contact us for details.

  • Advance application / wheelchair available
Area Mori Tower 53F
Hours During the exhibition period 10: 00 ~ 22: 00 (Tuesday 10: 00 ~ 17: 00)
The final admission time will be up to 30 minutes before closing.
  • According to circumstances, we may be subject to closing or changing the time.
Discount service If you have a handicapped Person Please contact us separately.
お問い合わせ 03-5777-8600 (Hello Dial)

Tokyo City View

52F There is no step in the observation space, you can use it as a wheel chair and stroller.

  • Rooftop "Sky Deck" can not be used for wheel chair and stroller.
Area Mori Tower 52F
Hours

[Weekday and holidays] 10: 00 ~ 23: 00 (last entry 22: 30) (Friday, Saturday and Sunday before holiday 10: 00 ~ 25: 00 (last entry 24:00))

[Sky deck] 11: 00-20: 00 (last entry 19: 30)

  • Skydeck may be closed without prior notice due to bad weather and other reasons.
  • You may not be able to enter through charters or events. In addition, additional fee may be required depending on the event.
Discount service If you have a handicapped Person Please contact us separately.
お問い合わせ 03-6406-6652

Mori Arts Center Gallery

Area Mori Tower 52F
Hours It depends on the exhibition.
Discount service If you have a handicapped Person Please contact us separately.
お問い合わせ 03-5777-8600 (Hello Dial)

TOHO Cinemas Roppongi Hills

We have space for wheelchair on all 9 screens. Also, every Thursday is the day of "Mama's Club Theater" where dad and mum can watch movies with babies.
Please contact us for details.

Area Keyakizaka Complex 3F
Hours

Hours will vary, depending on the film schedule. For more information, please visit the Toho Cinemas website

Discount service
  • Persons with disabilities ¥ 1,000 (tax included)
  • Participant (1 person) ¥ 1,000 (tax included)
  • Please present disabled person in ticket counter.
  • Senior (over 60 years old) ¥ 1,100 (tax included)
お問い合わせ 050-6868-5024
(24 hour tape guide · customer inquiry · fax service)

Grand Hyatt Tokyo

Rooms available for disabled guests are available.

Area Grand Hyatt Tokyo
お問い合わせ

お問い合わせ
03-4333-1234 (substitution)

Hotel reservation
0120-088-188

restaurant reservation
0120-588-288