Information Centers

Roppongi Hills has a total of 2 information centers.
During operating hours, the information centers have well-trained staff on hand to answer your questions about Roppongi Hills.

Mori Tower General Information

Service details

Area Mori Tower 2F
Times 10:00 ~ 20:00
Contact Us


Letter only dial
03-6406-6697 (24 hours)

West Walk Information

Service details

  • Responses to various types of inquiries
  • pamphlets
  • help regarding lost children and people in need of directions
  • lost and found service
  • message board
  • Hills Card Customer Center business is not conducted here.
  • Baby strollers and wheelchairs are not rented here.

Hills Card Customer Center Point Exchange Machine

You can learn how to obtain and use a Hills Card, which can be used at Roppongi Hills, Omotesando Hills, Venus Photo, and other sites participating in the common point card system. Please come here to get answers to your questions on how to use a Hills Card and how to take advantage of the point exchange system and other related benefits and services.


Hills Card Customer Center

Mori Tower 2F General Information

Hills Card Point Exchange Machine

Roppongi Hills Mori Tower 2F General Information Aside
Metro Hat B1 F side coin locker

Times 10:00 ~ 20:00
  • メトロハット B1F コインロッカー脇のヒルズカード ポイント交換機のみ 11:00~20:00
Hills Card Customer Center
03-6406-6410 (hours: 10: 00 ~ 18: 00)