You can check the Hours Roppongi Hills , access methods by train and car, floor map etc.
Click here for information about coming to Roppongi Hills.
Hours
You can check the opening hours of the store / facility of Roppongi Hills.
Shops 11: 00-20: 00 / Restaurants 11: 00-23: 00
※The Shops is Hours from 11:00 to 21:00 on Fridays Saturday, public holiday.
※Hours are changed depending on the store. Please check each store page for details.
Mori Art Museum 20th Anniversary Exhibition “Our Ecology: Toward a Planetary Living” is scheduled to be held
2023年10月18日(水)~2024年3月31日(日):10:00~22:00
※Open every day
※Until 17:00 on Tuesdays during the exhibition
※ただし2024年1月2日(火)、3月19日(火)は22:00まで
※Admission allowed until 30 minutes before closing time.
"50th Anniv. Tezuka Osamu’s BLACK JACK Exhibition" will be held
2023年10月6日(金)~11月6日(月):10:00~22:00
※Admission is up to 1 Hours before closing
※Depending on the situation, Hours may change or the museum may be closed.
[Indoor observatory] 10: 00-22: 00
※Admission is up to 1 Hours before closing
※Depending on the situation, Hours may change or the museum may be closed.
[Sky deck] 11:00~20:00 (Last entry 19:30)
※当面、臨時休業いたします。
※Skydeck may be closed without prior notice due to bad weather and other reasons.
※You may not be able to enter the venue because it is reserved.
“FIST OF THE NORTH STAR 40TH ANNIVERSARY EXHIBITION” will be held
2023年10月7日(土)~11月19日(日):10:00~21:00
※Open every day
※Admission is up to 1 Hours before closing
※Depending on the situation, Hours may change or the museum may be closed.
[Roppongi Library] 7: 00 ~ 24: 00 (community member), 24H (office member)
※Roppongi School and Roppongi Forum differ depending on the event.
Hours will vary, depending on the film schedule. For more information, please visit the Toho Cinemas website
Access
You can check here for information on access by train and car. Click here for information about coming to Roppongi Hills.
* For access detailsaccess page
Floor Map
inquiry
In addition to cash, you can use the following payment methods.
Some stores may not be available, so please check directly with the stores for details.
credit card
You can use this credit card. * Some stores are not available.
By using at "Hills Point eligible facilities",Hills point is 1 point per 110 yen including taxAccumulate.
In addition, with the use of credit at "credit point group facilities",2 credit points per $ 100 including tax, 3 points on Sunday.
Shopping coupons, gift cards, etc.
You can use these shopping coupons and gift cards. * Some stores are not available.
Laforet Card Shopping Ticket, JCB Gift Card, VJA (VISA) Gift Card, UC Gift Card, Mitsubishi UFJ NICOS Gift Card, DC Gift Card, NICOS Gift Card, UFJ Gift Card, Diner's Royal Check
* Gift certificates common to all department stores issued by the Japan Department Store Association cannot be used.
Electronic money
You can use this electronic money. * Some stores are not available.
Code payment
You can use this code payment. * Some stores are not available.
* In addition to the above, payments compatible with Smart Code (ANA Pay, atone, BNPJ Pay, EPOS Pay, FamiPay, JAL Pay, Lu Vit Pay, MyJCB Pay, pring, Gifty Premo Plus, Ginko Pay, Pay Don, Lara Pay) Available.
Hills Point
With the points you have accumulated, you can choose fun and advantageous benefits such as culture, art, gourmet, beauty, and sports.
Hills App / Hills Card
Customer center
Please contact us here for inquiries about the Hills App / Hills Card, such as exchanging Hills Points and inquiries about benefits and Service details.
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Hills App / Hills Card Customer Center |
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10:00~21:00 |
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Hills App / Hills Card Customer Center 03-6406-6410(Reception hours from 10: 00 to 18: 00) Hills Card Mastercard® Dedicated Desk 0120-156-290(Reception Hours 9:30-17:30, excluding year-end and New Year holidays) * Lost or stolen reception is available 24 Hours a day. |
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You can enjoy Roppongi Hills with your children, with peace of mind. We welcome everyone to visit to enjoy a meal, shop, and make use of our services and facilities.
First-aid room is currently out of service.
We apologize for the inconvenience and ask for your understanding.
Information Centers
Roppongi Hills has a total of 2 information centers.
During operating hours, the information centers have well-trained staff on hand to answer your questions about Roppongi Hills.
Responses to various types of inquiries
pamphlets
Hills App / Hills Card Customer Center
renting baby strollers
renting wheelchairs
help regarding lost children and people in need of directions
lost and found service
message board
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10:00~21:00 |
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03-6406-6000(Reception Hours 11: 00-19: 00) Letter only dial 03-6406-6697(24hours) |
Responses to various types of inquiries
pamphlets
help regarding lost children and people in need of directions
lost and found service
message board
※Hills App / Hills Card Customer Center business is not conducted here.
※Baby strollers and wheelchairs are not rented here.
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11:00〜19:00 |
ATMs
ATMs are set up in 10 locations at Roppongi Hills.
Smoking areas
Designated smoking areas have been established. Please do not smoke when walking in the facilities or anywhere that is not a designated smoking area.
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24hours
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It may be temporarily removed at the time such as the event is held. |
Break areas
Break areas are provided inside facilities so that visitors can rest and relax. Roppongi Hills has set aside spots where visitors can enjoy picnic lunches. Please feel free to use them if you get a bit tired when exploring the facilities. Anyone can freely use this area.
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Dressing lounges
Dressing lounges are restrooms exclusively for women, to provide extra comfort for women customers.
Rie Azuma, the designer of Hoshinoya and many other resort facilities and hotels, has designed the make-up spaces and fitting rooms based on the concept of a high-quality lounge. These spaces were created for your added enjoyment when you visit Roppongi Hills. We encourage you to make use of this service.
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West Walk 3F |
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7:00~23:00 |
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Please refrain from eating, drinking and smoking in the Dressing lounges |
Pets
Customers can bring their pets with them when they visit Roppongi Hills.
We ask that customers comply with the following rules so that everyone can enjoy their time at Roppongi Hills.
Please bring a leash, carry bag, or other articles used when you go out with your pet. Please put a leash on your pet or use a carry bag when you are going to enter a Roppongi Hills floor area. We ask owners to take care not to allow their pets to annoy other customers. When you bring your pet with you, please be prepared to use the good manners expected when going out for a walk or excursion with your pet.
Please comply with the restrictions on bringing pets into each area, facility, and shop.
● Inside buildings the building | Please carry your pet or use a carry bag, etc. (Please do not walk your pet on a leash. ) [Apples to these areas and facilities]
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● Outside of buildings | Please enjoy walking with your pet on a leash. [Apples to these areas and facilities]
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● Shops & Restaurants | Please ask the staff of each shop whether it is OK to bring your pet in with you or not. |
● Office | Pets are prohibited.
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● Other | Pets are prohibited. [Apples to these areas and facilities]
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※Please do not bring pets into the break area for parents and children or into children’s restrooms.
※When using a restroom, please be sure to put your pet in a carry bag, etc.
For By car
P1 has a waiting room for customers with pets when the mechanical system is used. We ask that users with large and medium-sized pets wait in the waiting room for their car to leave the garage. For more information, please see the parking facility information for coming “By car”. We also ask that users with pets check the rules for pets in advance.
Other requests for cooperation
Public phones and cell phone chargers
Please use the facilities indicated below for public phones or cell phone chargers.
There are two types of pay Tel , "Telephone card only" and "Telephone card / coin combined use".
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24hours |
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¥ 100 (tax included) / 1 time 10 minutes |
Wi-Fi areas
This is a free Wi-Fi service that can be used in the Roppongi Hills area.
Coin lockers
Coin lockers are provided for visitors carrying luggage or packages. We hope you will make use of them.
Small / medium / large total 32 units
* Fee varies according to size.
Small: 355 x 645 x 326
Medium size: 355 x 645 x 505
Large: 355 x 645 x 868
* Width x depth x height (unit: mm)
Small size (until 2:00 am) ¥ 400 (tax included), (every time after 2:00 am) ¥ 400 (tax included)
Medium size (until 2:00 am) ¥ 500 (tax included), (every time after 2:00 am) ¥ 500 (tax included)
Large (until 2:00 am) ¥ 700 (tax included), (every time after 2:00 am) ¥ 700 (tax included)
* Only transportation IC cards can be used.
Total 53 units
* Fee varies according to size.
Small size: 355 x 575 x 316
Medium size: 355 x 575 x 550
* Width x depth x height (unit: mm)
Small size (within 12 hours) ¥ 300 (tax included), (Extended every 12 hours) ¥ 100 (tax included)
Medium size (within 12 hours) ¥ 500 (tax included), (Extended every 12 hours) ¥ 200 (tax included)
Small / medium / large total 88 units
* Fee varies according to size.
Small size: 355 x 645 x 316
Medium size: 355 x 645 x 550
Large size: 355 x 645 x 843
* Width x depth x height (unit: mm)
Small size (within 3 hours) ¥ 200 (tax included), (Extended every 8 hours) ¥ 100 (tax included)
Medium size (within 3 hours) ¥ 300 (tax included), (Extended every 8 hours) ¥ 100 (tax included)
Large size (within 3 hours) ¥ 400 (tax included), (Extended every 8 hours) ¥ 100 (tax included)
Total 68 units
Small size: 355 x 575 x 316
* Width x depth x height (unit: mm)
(Within 3 hours) ¥ 200 (tax included), (every 8 hours extended) ¥ 100 (tax included)
Small / medium / large total 25 units
* Fee varies according to size.
Small: 355 x 645 x 326
Medium size: 355 x 645 x 505
Large: 355 x 645 x 868
* Width x depth x height (unit: mm)
Small size (within 12 hours) ¥ 300 (tax included), (Extended every 12 hours) ¥ 100 (tax included)
Medium size (within 12 hours) ¥ 500 (tax included), (Extended every 12 hours) ¥ 200 (tax included)
Large size (within 12 hours) ¥ 600 (tax included), (Extended every 12 hours) ¥ 300 (tax included)
* Transportation IC cards, 100-yen coins, 500-yen coins, and 1000-yen banknotes can be used.
Foreign currency exchange and postal mail services
Please make use of the following post office and various financial service facilities.
First-aid room
First-aid rooms have been provided for the temporary use of persons who feel ill or who have been injured. Please inform the nearest staff member when you wish to use one.
2 beds
Free
Medical facilities
In addition to general clinics, the area has dental care facilities and pharmacies. Visitors can receive proper treatment in a comfortable space utilizing advanced equipment.
Minato City Bike Share
Minato City Bike Share is a bicycle rental service that allows users to rent and return bicycles at any cycle port. Please visit our official website for detailed information on usage charges and methods.
Ticket-Plus benefits
Target tickets for the day of use facility Restaurants It is a nice service such as discount of 10% OFF and special limited set menu which can be received just by showing in & cafe.
Complimentary services received with Roppongi Hills tickets (ticket stubs)
Break room for parents and children
The break room for parents and children is a space where parents and children can rest and relax comfortably and where parents can take care of their children, free-of-charge. Please feel free to use this room to rest from long walks and shopping.
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HILLSIDE B2F |
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10:00~21:00 |
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Break section, breast-feeding corner, diaper exchange corner, formula, breast, microwave, play equipment, etc. |
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Customers with children (0 to 6 years old) |
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We are not responsible for theft, other accidents etc within this facility. |
Nursing Room
There are 3 nursing rooms at Roppongi Hills. Please use them for breast-feeding children or for changing diapers, etc.
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11:00~21:00
* HILLSIDE B2F is from 10:00 to 21:00 |
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Diaper change table, preparation, washbasin, diaper trash can
* WEST WALK 5F is only a diaper changing table and a diaper trash can. |
Childcare center
In addition to various educational programs provided on a monthly basis, the child day care center offers care on an hourly basis. Please use this service when you want to enjoy a meal or go shopping.
For more information please see to the details provided on the Kids’ Square reference page.
Children’s restrooms
Children’s restrooms with facilities of sizes and heights that are easy for children to use are provided to help visitors with children.
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Hillside B2F (before the elevator) |
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10:00~21:00 |
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Boys / girls toilet bowls, hand washing for children, changing clothes |
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We are not responsible for theft, other accidents etc within this facility. |
Multipurpose Restrooms
Multipurpose Restrooms that can be used by wheelchair users and those with children. There are 6 ostomate-friendly toilets in the city.
Rental service (wheelchair)
We offer wheelchair rental service. Feel free to ask about it.
Senior citizens and visitors with physical disabilities can rent wheelchairs at Roppongi Hills.
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Mori Tower General Information ( Roppongi Hills Mori Tower 2F) |
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10 am-8 pm (Please return by 20:30) |
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Rental service (stroller)
We offer a stroller rental service. Feel free to ask about it.
Visitors with children can rent baby strollers at Roppongi Hills.
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Mori Tower General Information ( Roppongi Hills Mori Tower 2F) |
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10 am-8 pm (Please return by 20:30.) |
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Newborns-Children weighing up to 22 kg |
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Less than 5kg |
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Break areas with space for wheelchairs and baby strollers
Break areas with spaces for visitors using wheelchairs and baby strollers are provided at several locations along the slope of Roppongi Keyakizaka Dori, to give these visitors a chance to take a break with peace of mind as they move up the street.
Accessibility services
Various facilities and design features are provided to enable visitors with physical disabilities to freely and comfortably enjoy their time at Roppongi Hills.
These elevators have handrails, mirrors, and information in Braille so that wheelchair users and visually impaired customers can use them.
The escalator that connects the 2nd floor of the West Walk (south side) with Roppongi Keyakizaka Dori can be used by persons in wheelchairs as-is. When using it, please push the side button to call a member of the staff.
Message boards are provided for customers with hearing or speech disabilities to enable them to communicate smoothly in writing.
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Mori Tower General Information ( Roppongi Hills Mori Tower 2F) |
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Roppongi Hills , we offer a service that enables visitors with disabilities and parents and children to enjoy facilities.
Mori Art Museum (Mori Tower, 53rd floor) offers a variety of programs, including programs for people with hearing and visual impairments, as well as programs for parents and children.
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Mori Tower 53F |
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Free for those with a disability certificate and one assistant |
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050-5541-8600(Hello Dial 9:00-20:00) |
The indoor observatory Tokyo City View (Mori Tower, 52nd floor) has no steps and can be used by wheelchairs and strollers.
Wheelchairs and strollers cannot be used on the rooftop observatory sky deck.
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Mori Tower 52F |
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Free for those with a disability certificate and one assistant |
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03-6406-6652(10:00~20:00) |
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Mori Tower 52F |
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If you have a handicapped Person Please contact us separately. |
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03-6406-6652(10:00~20:00) |
Wheelchair spaces are available on all nine screens. Also, once a month (generally Thursday) is the day of the "Baby Club Theater" where parents can watch movies with their babies. Please contact us for details.
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Keyakizaka Complex 3F |
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Hours will vary, depending on the film schedule. For more information, please visit the Toho Cinemas website TOHO Cinemas Roppongi Hills |
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050-6868-5024 (24 hour tape guide · customer inquiry · fax service) |
Rooms available for disabled guests are available.
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Grand Hyatt Tokyo |
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inquiry Hotel reservation Restaurants Reservation |
In Roppongi Hills, there are various facilities and spaces where people's curiosity gathers, including Academyhills, Roppongi Hills Club (membership club), offices, residences, parks, public arts and event spaces.